Residential Life Manager

2 days ago


Mount Abu, Rajasthan, India beBeeHosteler Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Lead Hostel Operations

About PinnacleU:

PinnacleU is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners.

Role Overview:

You will lead hostel operations teams, manage external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation.

Key Responsibilities:

  • Own and drive overall hostel operations strategy from move-ins to daily services to escalations.
  • Lead teams to ensure smooth, student-friendly operations.
  • Work closely with Programme Directors and Parent Affairs Teams to align policies with institutional goals.
  • Act as primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive communication with parents in sensitive situations.
  • Build confidence and trust across stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee third-party vendors involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion positive residential culture — inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees to foster collaborative campus environments.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.
  • Maintain proper documentation and ensure regulatory compliance related to hostel facilities.


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