Senior Business System Optimizer

2 days ago


Ahmedabad, Gujarat, India beBeeCloud Full time ₹ 10,00,000 - ₹ 15,00,000

About this role:

We are seeking a dedicated and motivated individual to own and optimize Planhat and Salesforce Service Cloud systems as key business platforms for Customer Success.

The ideal candidate will drive technical execution—from system configuration to data integrity—while aligning platforms to business goals and user needs.

  • Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
  • Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
  • Enable and train teams so they confidently use tools to improve customer outcomes.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.

Requirements:

  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.


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