Technical ServiceNow Expert

2 days ago

Kolkata, West Bengal, India beBeeAdministrative Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: ServiceNow Administrator

Description:

  • The ideal candidate will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform.
  • We are seeking a skilled and proactive administrator to join our IT team.

Main Responsibilities:

  1. Administer and maintain the ServiceNow platform, including user access, workflows, and configurations.
  2. Implement and manage ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
  3. Customize ServiceNow forms, fields, and UI policies to meet business requirements.
  4. Develop and maintain Service Catalog items and workflows.
  5. Monitor system performance and troubleshoot issues as they arise.
  6. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  7. Ensure platform upgrades and patches are applied timely and without disruption.
  8. Maintain documentation for configurations, processes, and procedures.
  9. Provide training and support to end-users and internal teams.

Requirements:

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 5+ years of hands-on experience as a ServiceNow Administrator.
  • Strong knowledge of ServiceNow ITSM modules and best practices.
  • Experience with ServiceNow scripting (JavaScript, Glide API).
  • Familiarity with ServiceNow integrations using REST/SOAP APIs.
  • ServiceNow System Administrator certification is preferred.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and in a team-oriented environment.

Preferred Qualifications:

  • Experience with other ServiceNow modules like CMDB, Asset Management, or HRSD.
  • Knowledge of ITIL framework and processes.
  • Experience in Agile/Scrum environments

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