Logistics Operations Specialist

3 days ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 15,00,000

About the Role

The Customer Service Executive will be responsible for managing day-to-day operations of logistics from source to delivery.

Main Responsibilities:

  • Be the primary point of contact to handle and resolve customer complaints in a timely manner.
  • Analyze information, troubleshoot problems using available resources, and provide efficient solutions with the help of the internal team.
  • Monitor application system loads and ensure seamless operations.
  • Handle email communications and follow-ups efficiently.

Key Skills and Qualifications

  • Previous international customer service experience is essential.
  • Excellent written and verbal communication skills are required.
  • Good listening skills are crucial for success.
  • Ability to understand issues, identify creative solutions, and implement them effectively.

What We Offer

We are committed to providing a dynamic work environment that fosters growth and development. Our ideal candidate will have a strong passion for delivering exceptional customer experiences and working collaboratively as part of a high-performing team.

Location and Functional Area

This role is based in Mumbai, India, and involves inbound and outbound calling, international BPO services, and placement consultancy.



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