International Customer Engagement Specialist

4 days ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 12,50,000 - ₹ 19,99,999
Job Title

Customer Service Representative - Global Engagement Specialist

Role Overview

We are seeking a highly skilled customer care professional to manage international customer relationships and provide exceptional service.

Key Responsibilities
  • Serve as the primary point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Ensure accurate feasibility checks and product selection using client tools, adhering to strict client standards and guidelines throughout the qualification process.
  • Responsibilities include creating orders, following up, and maintaining end-to-end visibility of order status.
  • Proactively engage with internal and external stakeholders, including customers, field teams, design teams, and building authorities, ensuring clear, concise, and timely communication.
  • Guarantee 100% quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers according to the agreed process.
Requirements
  • Minimum of 1+ years of experience in international call center operations (Australian English).
  • Order management knowledge is preferred.


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