
Senior Academic Development Specialist
2 days ago
Job Title
Ambitious individuals are sought to fill the role of Senior Academic Advisor. As a key member of our team, you will be responsible for guiding prospective learners through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media.
Key Responsibilities:
Student Counselling:
* Conduct personalized counselling sessions for prospective learners, detailing available upskill courses (e.g., Digital Marketing, SEO, UI/UX Design), certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
* Address queries regarding course tools and software (e.g., SEMrush, Ahrefs, Figma, Canva, Google Ads, Facebook Business Manager), entry-level requirements, and program pathways.
Lead Management & Conversion:
* Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
* Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets.
Enrolment Goal Fulfilment:
* Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
* Build trust-based relationships—ensuring prospects have clarity and confidence throughout the admission journey.
CRM & Reporting:
* Accurately document all lead interactions, updating CRM records, lead status, follow-up plans, and outcome updates.
* Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.
Cross-functional Collaboration:
* Liaise with the marketing and program teams to align on messaging, domain-specific course content, and recruitment strategies.
Requirements:
* Bachelor's degree in any discipline from a recognized institution.
* Exceptional verbal and written communication skills in English and Malayalam.
* Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity.
* Comfortable in a target-driven environment with an emphasis on process compliance and detail.
* Freshers are welcome; prior experience in academic counselling, admissions, telesales, or customer-facing roles is advantageous.
Benefits:
* Opportunity to work in a dynamic and fast-paced environment.
* Professional development opportunities.
Others:
* We offer a competitive salary and benefits package.
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