IT Security Specialist

1 week ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

About Us

Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data.

We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud.

  • We have over 1000 customers across 150 countries globally.
  • We have unprecedented customer support with 99% customer satisfaction.
  • We are the fastest growing provider of DCAP in the market today.
Job Summary

We are looking for an experienced Technical Support/Presales engineer to join our fast-growing global business.

The ideal candidate must be excellent communicators and able to easily build rapport with clients of different regions.

They should be well educated and have specific experience in a senior IT support role.

Above all they must be eager to learn, highly organized and able to manage their time effectively in a fast-paced, fast-growing company.

Key Responsibilities:

  • Design, plan and implement our award-winning Data Security Platform in Enterprise Environments.
  • Helping existing customers on outstanding issues through support tickets.
  • Work closely with Team Leads to meet SLA and customer requirements.
  • Creation of technical documents and articles for team and customer use.
  • Delivering technical demonstrations to customers across the globe.
  • Ensuring that customer expectations are met within committed timeframes.

Required Skills and Qualifications:

  • B.Tech or MCA in relevant area.
  • 2-4 years software customer service and support experience required.
  • 2+ years of performing administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms.
  • Microsoft Certification is a plus.
  • Powershell scripting knowledge preferred.
  • Excellent interpersonal, and verbal English communication, written and presentation skills required.
  • Experience of working with a ticketing tool before.
  • Experience of delivering product presentations to clients in a pre-sale context.
  • Experience in having worked in a high risk / secure environment preferable.
  • Must have experience of working directly with end user clients >500 employees.
  • Ability to work independently and as part of a team.
  • Highly motivated, 'can do' attitude, can work under pressure.
  • Experience with SIEM / Auditing / Compliance related technologies.
  • Understanding of IT and the business needs of technology.
  • Any experience having worked in a sales role would be useful.
  • Any customer service experience would be useful.

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