Senior Network Solutions Specialist

1 week ago

Gurgaon, Haryana, India beBeeSolution Full time ₹ 15,00,000 - ₹ 20,00,000
Network Solution Architect

Cradlepoint is seeking an experienced Network Solution Architect to join our SR Packet Core Sub-Domain. This role is critical for navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs). The successful candidate will be key in ensuring our 4G/5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.

The ideal candidate will have a deep understanding of packet core network components, including 4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC, and cloud infrastructure. They will possess strong solution-level support skills that extend beyond node-based operations, including expertise in virtualization and cloud environments.

Key Responsibilities:
  • Lead Fault Isolation Solution Emergency Handling
  • Continuous Customer Support Handover
  • Develop Network Recovery Procedures
  • Support Product-Specific Requests
  • Collaborate with Customer Operations Teams
  • Manage Solution Lifecycle
  • Contribute to Business Growth
  • Customer Consultation Handling
  • On-site (Customer Office) Working
Required Qualifications:
  • 12-15 Years of Relevant Experience
  • Technical Expertise in Cloud and Packet Core Networks
  • Solution-Level Competence
  • Fault Isolation & Troubleshooting
  • Change Management
  • Customer-Centric Focus
  • Business Acumen
  • Network Level Competence
  • Knowledge of 3GPP or any other relevant standard
  • Ability to learn Cradlepoint Portfolio
  • Understanding of Service Delivery Process
  • Proficiency in Change Management
  • Negotiation and argumentation skills
  • Strong presentation skills (oral and written)
  • Experience with Software Update Management
  • Proficiency in Software Support
  • Commitment to Delivering Results and Meeting Customer Expectations
Essential Skills:
  • Excellent Communication and Relationship Management
  • Proactive Problem Solving
  • Adaptability and Resilience
  • Technical Mastery
  • Creativity and Innovation
  • Excellent Customer Relationship Management skills

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