EAM Content Strategist

5 days ago

Hyderabad, Telangana, India ServiceNow Full time
Job Title: EAM Content Strategist

We are seeking a highly motivated and professional EAM Content Strategist to join our Global 'Asset Management Content Services' team and play a critical role in delivering world-class Enterprise Asset Management (EAM) solutions.

Key Responsibilities:
  • Leverage EAM industry specialization to contribute in the design and development of the product.
  • Collaborate with cross-functional teams to align content solutions for EAM with the product and platform.
  • Fully responsible for creating end-to-end content strategy for EAM ensuring alignment with business objectives and growth.
  • Manage and guide EAM specialists and curators across varying experience levels, providing direction to drive business growth and scalability.
  • Actively involved in research and creation of various EAM-related content.
  • Project manage a high-performance team, delivering EAM content for customers' business needs that continues to transform the world of work for customers.
  • Understand customers' expectations and sentiment from their requests and provide solutions that address their concerns.
  • Co-work with teams on other geographical locations (including our HQ in the US) and be flexible working with various time zones.
  • Work as the customer escalation POC for the team and interact with customers to help them resolve their issues related to your area of responsibility (as required).
  • Be ready to take aggressive challenges and adapt to our fast-paced environment and be highly quality-oriented in the delivery of every single content release.
  • Stay current on the industry, IT trends, and licensing changes and provide recommendations and solutions to make necessary modifications in content to keep it relevant and up to date for customers.
  • Play a key role in developing the future roadmap by considering industry trends, technological advancements, and evolving customer needs.
  • Continue to find the best skills from the industry to cater to the growing demand of EAM customers across industries.
Qualifications:
  • 12-15 years of related experience.
  • Strong analytical skills and ability to use data to make curation strategies.
  • Fair knowledge of industry-oriented assets like fixed plant assets, linear assets, mobile, and fixed fleet assets getting used in various industries like power generation, manufacturing, oil refineries, healthcare, wind generation, etc.
  • Worked as an EAM leader and have hands-on experience on EAM tools like ServiceNow, IBM Maximo, SAP ERP Suite – EAM, Oracle E-Business Suite - Enterprise Asset Management, etc.
  • Played a pivotal role in the past for various organizations to harness embedded technologies such as IoT devices, firmware.
  • Strategize, design, and implement IoT solutions tailored to client needs.
  • Excellent written and verbal communication skills.
  • Ability to interact with all levels of management.
  • Ability to effectively work with tight schedules and fast-paced environment to minimize customer impact within a global model.
  • Growth and collaborative mindset and a go-getter.

Nice to Have:

  • ServiceNow platform knowledge or experience.
  • Project Management capabilities and principles.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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