Support Services Professional

7 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 7,20,000 - ₹ 13,80,000

Job Summary

We are seeking a highly skilled professional to provide exceptional customer service to our international clients via phone or email.

Main Responsibilities:

  • Responding to enquiries from international clients in a professional manner.
  • Resolving customer issues and requests quickly and accurately.
  • Performing technical troubleshooting steps to resolve client issues.
  • Maintaining accurate records of customer interactions via case management systems.
  • Producing documentation for clients to expected standards and guidelines.
  • Collaborating with other departments to resolve complex customer issues.
  • Providing feedback on recurring customer issues to help improve processes and products.
  • Staying updated on company products, services, and policies to provide accurate information to customers.
  • Adhering to company policies and procedures, including data protection and confidentiality guidelines.

Requirements:

  • Strong spoken English with the ability to speak professionally on the phone.
  • Strong written English with the ability to convey information in business English.
  • Bachelor's degree in a finance or technology-related subject or 2 years experience working in a client support role for a similar firm.
  • Ability to learn and apply new skills quickly under own direction.
  • Ability to prioritize and reprioritize work due to changing business/client requirements.
  • Resilience in the face of difficult client interactions and high-pressure deadlines.
  • Ability to handle high volumes of customer interactions.

About Our Team:

We value professionalism, teamwork, and continuous learning. We strive to deliver innovative solutions to businesses worldwide.

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