App Support Specialist

1 week ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

We are seeking a highly skilled and empathetic customer support professional to join our team.

The ideal candidate will be the first point of contact for users, providing exceptional experiences through prompt and effective issue resolution.

About the Role

As a customer support executive, you will play a vital role in ensuring user satisfaction by:

  • Responding to customer inquiries via chat, calls, and email in a timely and professional manner.
  • Providing empathetic guidance and support for users seeking help with app features and services.
  • Troubleshooting and resolving customer issues, escalating complex cases when necessary.
  • Maintaining records of customer interactions and feedback for process improvement.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (app or tech industry experience is an advantage).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is beneficial.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • An empathetic, patient, and customer-first mindset.
What We Offer

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a cutting-edge app and contribute to its growth and success.
How to Apply

If you are a motivated and customer-focused individual looking for a challenging yet rewarding role, please submit your application for consideration.

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