Amazon Senior Operations Lead
1 week ago
We are seeking an experienced Senior Operations Lead to join our team at Amazon Fresh Fulfillment Center.
About the Role:
As a Senior Operations Lead, you will be responsible for leading a team of Team Leads and overseeing all budgetary, people development, and operations objectives of the Fulfillment Center.
Your key responsibilities will include:
- Managing and leading a team of Team Leads to ensure performance objectives are met
- Coaching and mentoring the team to build leadership bench strength within the Fulfillment Center
- Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable the Functional Area and ultimately the FC to meet and exceed Business Plan
- Measuring performance, providing feedback, and holding Team leads accountable for their performance and the performance of their departments
- Taking proactive steps to ensure that best practices are shared across all departments, shifts, and among the network
- Working closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives
- Able to address operational and personnel issues affecting functional area
- Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and/or HR
Key Areas of Focus:
- Safety: Reviewing work forecasts and determining productivity requirements to produce during the day to meet the overall building objectives
- Quality: Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Customer Experience: Partnering with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
- Productivity: Proactively identifying and leading process improvement initiatives and Lean tools
Qualifications:
We are looking for someone with:
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts
Preferred Qualifications:
We also prefer candidates with:
- 1+ years of performance metrics, process improvement, or lean techniques experience
Estimated Salary:
$70,000 - $90,000 per year, depending on location and experience.
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