Product and Community Lead
3 weeks ago
Job Title:
Product and Community Manager
Department / Business Unit:
DC
Location:
Delhi
Reports to (job title):
SVP, DC
Job Purpose:
As a Product Manager, you will oversee the entire lifecycle of strategic products, from ideation to launch, and engage and nurture our user community to ensure they are delighted with the product experience. You will be responsible for end-to-end product management, ensuring customer satisfaction and meeting business goals.
Key Responsibilities:
Product Strategy and Vision:
- Develop and implement a product strategy that aligns with business goals.
- Conduct market research and competitor analysis to identify opportunities and trends.
- Define the product roadmap, aligning business priorities with user needs and feedback.
Product Development:
- Collaborate with cross-functional teams for product development and iterative improvement.
- Create detailed product requirements and user stories based on user feedback and data analysis.
- Manage the product roadmap to deliver the most value to users and the community.
Community Management:
- Develop and execute strategies to increase user engagement, retention, and satisfaction within the community.
- Discuss and present the benefits of the community to users and stakeholders.
- Collaborate with the marketing team to design and implement campaigns and training materials that highlight the benefits of the community platform.
- Work closely with the product team to incorporate feedback and enhance user experience.
Collaboration and Stakeholder Management:
- Collaborate with marketing to develop and execute go-to-market strategies, product positioning, and launch plans.
- Work closely with customer support and other teams to ensure a smooth rollout of new features and products.
- Regularly communicate product updates and insights to internal stakeholders.
Metrics and Performance:
- Define and monitor key performance indicators for product success.
- Analyze data to assess product performance and identify areas for improvement.
- Report on engagement trends and product usage patterns to inform future strategies.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, cultural, or social class/background.
We believe that diversity of thought, background, and approach create better outcomes. Fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence.
We empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one, everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.
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