
Strategic Quality Professional
1 day ago
We specialize in building a cohesive and efficient quality management system, ensuring seamless customer experience through expert relationship management processes.
This is a full-time on-site role for a Customer Service Quality Assurance Manager - CRM, responsible for maintaining the highest standards of quality control and compliance in customer relationship management processes.
Key Responsibilities:- Maintain quality control and adherence to sales guidelines.
- Identify training needs and recommend process enhancements.
- Provide constructive feedback and coaching to sales agents.
- Prepare quality reports and audits.
Requirements:
- Quality Control, Quality Auditing, and Quality Management skills.
- Strong Analytical Skills.
- Excellent Communication skills.
Skillset:
- CRM systems and processes.
- Attention to detail and problem-solving abilities.
- Bachelor's degree in Business Administration, Quality Management, or a related field.
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