Sales Coordinator

3 days ago

Sriperumbudur Tamil Nadu Chennai Tamil Nadu, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Sales Coordinator

Job Purpose:

This role supports the Sales Manager in executing the sales strategy of the hotel, achieving and exceeding budget.

Key Responsibilities:

Primary Responsibilities:

• Maintain complete knowledge of all hotel features, services, hours of operation, function space, entertainment options, menus, floral decoration options, safety guidelines, and evacuation plan.

• Answer incoming phone calls in a pleasant manner using hotel telephone etiquette guidelines.

• Handle telephone enquiries according to departmental procedure.

• Coordinate all group arrangements.

• Work with group contacts to facilitate program planning and requirements.

• Communicate group needs and specifications to all relevant departments.

• Follow up with Post-Conference reports and review group billings.

• Input all group bookings and update booking activities in the system on a weekly basis.

• Prepare reports and maintain proper records and filing system according to hotel sales administration process.

• Maintain gifts inventory and coordinate the sending of gifts to clients.

• Arrange site inspections for potential clients.

• Promote positive relations with clients and attend to all requests expediently and courteously.

• Acknowledge and handle client complaints and comments tactfully and efficiently.

• Report incidents or other irregularities to management.

• Up-sell and promote hotel facilities and services at every available opportunity to maximize sales revenue.

Reporting Lines:

• Reports directly to the Director of Sales.

Other Responsibilities:

• Be fully conversant with hotel fire and life safety emergency procedures.

• Attend all briefings, meetings, and trainings as assigned by management.

• Maintain a high standard of personal appearance and hygiene at all times.

• Perform other reasonable duties assigned by management.

Complexity and Span of Control:

• Defines precise client requirements and ensures that the services offered correspond effectively to their requests.

• Provides after-sales service, ensuring all guest complaints are efficiently addressed.

• Headcount: 1+ year experience in a similar capacity.

Required Skills and Qualifications:

Diploma/Qualifications:

• Diploma in Tourism and Hospitality Management or Events Management.

Competencies:

• Good communication and customer contact skills.

• Service-oriented with an eye for details.

• Ability to work effectively and contribute in a team.

• Self-motivated and energetic.

• Well-presented and professionally groomed at all times.

Key Word: Coordinator

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