Help Desk Support Specialist

1 week ago

Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000
Customer Support Associate

We're seeking a highly organized and detail-oriented Customer Support Associate to join our team.

  • Troubleshoot technical issues reported by customers via phone, email, or chat.
  • Work collaboratively with cross-functional teams to resolve complex customer complaints.
  • Develop strong communication skills to effectively engage with customers and provide timely resolutions.

This role requires someone who is passionate about delivering exceptional customer experiences and has a keen eye for detail. If you're looking for a challenging yet rewarding opportunity, apply now



About the Role:

This position involves working as part of a 24/7 rotational shift team, providing technical support to customers through various channels including phone, email, and chat. As a Customer Support Associate, you will be responsible for resolving technical issues, escalating complex cases to senior team members, and collaborating with internal stakeholders to ensure seamless customer service delivery.

Responsibilities:

  • Determine the issue, research, and follow-up steps necessary for resolution of technical issues.
  • Respond to incoming calls and chats from customers in a professional and courteous manner.
  • Troubleshoot device and networking issues reported by users.
  • Identify and assist to resolve all issues identified during regular operations.

Requirements:

  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment with multiple priorities.
  • Flexibility to adapt to changing business needs and workflows.


We Offer:

An exciting opportunity to work with a dynamic team, opportunities for growth and development, a supportive work environment, flexible holiday policy, hybrid working options, life & medical insurance, wifi-mobile bill reimbursement, and employee well-being activities.

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