IT Support Professional
4 days ago
We are seeking an experienced IT Support Professional to join our team at Hexaware Technologies.
About the RoleThis is an exciting opportunity to work with a leading technology company and contribute to the delivery of exceptional service to our clients. As an IT Support Professional, you will be responsible for providing technical support and resolving technical issues in a timely and efficient manner.
Our ideal candidate will have a strong background in technical support, excellent problem-solving skills, and a passion for delivering high-quality results.
Key Responsibilities- Provide technical support and resolve technical issues
- Conduct root cause analysis for issues and provide workarounds
- Perform routine health checks of servers
- Manage disk space and performance
- Troubleshoot issues in the Windows platform
To be successful in this role, you will need:
- A minimum of 5 years' experience in technical support
- Solid knowledge and experience working on three or more of the following technologies: Windows, AD, O365 VMware, and Citrix
- Strong troubleshooting skills in the Windows platform
- Experience supporting and troubleshooting medium to large scale, multi-site, enterprise level VMware environments
- Desired advanced Microsoft, VMware, and Citrix certifications
- Good understanding of operational framework like ITIL/ITSM, operations process
- Very good communication skills – verbal and written
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our clients.
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