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Software Support and Development Professional

1 week ago

Chennai, Tamil Nadu, India Amazon Full time

At Amazon, we are building unique and exciting digital products, including the Kindle, Digital Video, Audio, Music, Audible, and Digital Text platforms. Our organization provides multi-faceted application engineering services to multiple digital product development teams, focusing on delivering high-quality products and experiences to our customers.

Responsibilities and Expectations:
  • Develop and implement solutions to improve operational efficiency and reduce support burdens
  • Collaborate with cross-functional teams to identify and resolve complex technical issues
  • Analyze and troubleshoot problems related to digital platform services and content
  • Design and develop tools and scripts to enhance the support experience
  • Work closely with content acquisition, content providers, operations, and technical teams to ensure seamless content publishing and delivery

We are looking for a skilled professional who can thrive in a fast-paced environment, handle multiple priorities, and communicate effectively with stakeholders. Some key qualifications include:

  • Bachelor's degree in Computer Science or a related field
  • 2-4 years of overall development/technical support experience
  • 2-4 years of experience troubleshooting and identifying root causes of issues in complex Enterprise Level applications
  • Experience working on networking, hardware performance, and audio/video technologies within Consumer Electronics
  • Development experience in Python/Ruby/NodeJS/C/Java or open-source based technologies
  • Experience in Perl or shell scripts, XML/SOAP, web services, and web application development
  • Experience in UNIX/Linux operating systems and tools
  • Strong communication skills and experience handling high-severity incident management calls