Head of Community Operations

4 days ago

Kota, Rajasthan, India beBeeCommunityBuilding Full time ₹ 10,00,000 - ₹ 20,00,000
Community Building Specialist

Cityscope is a platform that brings together content, creators, and communities to help people explore their city through unique experiences, stories, and happenings.

We're designing a new kind of map, made by the people who live in it. Our mission is to turn every city into a living, breathing ecosystem powered by local voices.

Overview

As a Community Building Specialist, you'll be responsible for designing and growing engaged micro-communities across cities.

  • Design and grow city-based communities, creator clubs, and interest-based channels.
  • Launch and moderate hyperlocal hubs—supporting events, creators, and contributors across categories.
  • Build a calendar of offline meetups, pop-ups, club events, and Cityscope-powered gatherings.
  • Develop rituals, challenges, and activities that keep members engaged and inspired.
Operations & Systems

As a Community Building Specialist, you'll be responsible for designing and managing backend systems for community operations.

  • Design and manage onboarding flows, community rules, moderation flows, and reward programs.
  • Build documentation, SOPs, and playbooks to scale community operations across cities.
  • Work closely with the content and product teams to connect community insights to product improvements, events, or campaigns.
Communication & Engagement

As a Community Building Specialist, you'll be responsible for running weekly and monthly engagement campaigns.

  • Run polls, Q&As, city shoutouts, community wins, and other engagement campaigns.
  • Collaborate on content to highlight community stories.
  • Help shape the tone and style of how Cityscope talks to its audience across touchpoints.
Strategy & Feedback

As a Community Building Specialist, you'll be responsible for tracking community health and growth metrics.

  • Track retention, activation, contributions, and sentiment.
  • Bring back qualitative insights and feedback from the community to help improve Cityscope.
  • Experiment with new formats, tech integrations, and offline activations.

This role requires 2-4 years of experience in community management, creator relations, social media, or cultural programming.

The ideal candidate will have a strong understanding of WhatsApp-first communities, digital tools, or city-based networks, as well as experience in organizing offline events, managing contributors, or running community-led initiatives.

Able candidates will be given the opportunity to shape Cityscope's community strategy, lead future hires, and prototype their own ideas.

Required Skills:

  • Strong understanding of community building principles.
  • Experience in community management, creator relations, social media, or cultural programming.
  • Ability to design and launch successful community campaigns.
  • Strong understanding of digital tools and platforms.

Benefits:

  • Opportunity to shape Cityscope's community strategy.
  • Chance to lead future hires and prototype own ideas.
  • Opportunity to work with a dynamic team and make a meaningful impact.

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