
Quality Compliance Specialist
1 day ago
Quality Assurance Associate Job Summary
The Quality Assurance Associate plays a crucial role in ensuring quality standards and accuracy in compliance with predefined checklists. This position requires collaboration with the team to execute daily responsibilities effectively.
- Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, and other data sources at a set frequency as defined by the business.
- Perform random sample checks on the communication sent/received to/from Trustees.
- Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for Training Needs Identification (TNI) in collaboration with trainers for SOP updates & PKT requirements.
- Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.
Required Skills and Qualifications:
- Bachelor's degree in any field (preferably in Law/BBA or commerce).
- 2-4 years of experience in a US-based multinational corporation.
- Project management experience or certifications are highly desirable.
- ISO 9001 onwards any such certification is preferable.
- Technical skills: advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook.
- Experience in quality audits of legal documents/email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits.
- Strong data analysis capabilities, with an eye for detail to identify errors.
- Exceptional written and verbal communication skills, with the ability to derive insights from information provided.
- Analytical problem-solving skills for addressing complex issues.
- Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
- Behavioral skills: strong problem-solving skills, with a solution-oriented mindset.
- Ability to handle confidential information with discretion.
- Strong interpersonal and customer service skills.
- Keen attention to detail, anticipating potential challenges and addressing them proactively.
Preferred Knowledge:
- Familiarity with US legal laws or bankruptcy processes is an advantage.
- Experience in operations or business analysis.
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