Business Application Support Expert

1 month ago


Bengaluru, Karnataka, India US Technology International Pvt Ltd Full time
Role Description:
We are seeking a Business Application Support Expert to join our US Technology International Pvt Ltd team. As a key member of our organization, you will be responsible for providing expert-level support for critical business applications on Oracle Fusion SCM. Your strong analytical and problem-solving skills will enable you to develop innovative solutions that meet customer needs.

About the Job:
In this role, you will lead a team of support analysts to provide exceptional application support. You will collaborate with Oracle to resolve complex issues and provide 24/7 support for critical tickets. Additionally, you will work closely with cross-functional teams to analyze business requirements and develop solutions that meet customer needs.

Main Responsibilities:
• Lead a team of support analysts to provide application support
• Develop and maintain subject matter expertise in Oracle Fusion SCM modules
• Collaborate with Oracle to resolve complex issues and provide 24/7 support
• Analyze business requirements and develop solutions that meet customer needs
• Mentor junior members and lead solution discussions with business and technical architects

Required Skills:
• Experience as a support lead in a similar environment
• Strong knowledge of Oracle Fusion SCM, including technical components like BI Publisher and Rest APIs
• Excellent communication and presentation skills to manage users and stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities

Salary Range:
Estimated salary range: $90,000 - $150,000 per year, depending on experience and location.

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