Senior IT Operations Lead
16 hours ago
Job Title:
Senior IT Operations LeadThis leadership role is responsible for overseeing the design, implementation, and optimization of IT operations processes.
Key Responsibilities:
- Team Management: Lead a team of IT operations professionals to ensure high performance, accountability, and skill development.
- IT Operations & ITOM Management: Oversee the implementation of ITOM processes, including event management, incident management, problem management, change management, and configuration management.
- Strategic Planning & Process Improvement: Define ITOM strategy, roadmap, and best practices aligned with business objectives, identify opportunities for process optimization, automation, and operational cost reduction, and drive continuous improvement initiatives using ITIL/ITSM frameworks and industry best practices.
Required Skills & Qualifications:
- Bachelor's/Master's degree in Computer Science, Information Technology, or related field.
- 10+ years in IT operations, IT service management, and ITOM, with at least 3-5 years in a leadership role.
- Proven expertise in ITOM tools (ServiceNow ITOM, BMC, SolarWinds, Splunk, Nagios, or equivalent).
- Strong knowledge of ITIL/ITSM processes, change management, incident/problem management, and configuration management.
- Hands-on experience with automation frameworks, monitoring tools, and cloud operations (AWS, Azure, or GCP preferred).
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