Retail Store Operations Manager
3 weeks ago
Company Overview
Gamut HR Solutions is a professional services firm dedicated to providing exceptional human resources solutions. Our team of experts is headquartered in Hyderabad, and we're committed to delivering top-notch services to our clients.
Job Overview
We're seeking a skilled Mid-Level Retail Store Manager to lead our team in Visakhapatnam. The ideal candidate will have a minimum of 4 years and a maximum of 6 years of relevant work experience. This is a full-time position based in Hyderabad, focused on managing retail operations and ensuring excellent customer service.
Key Qualifications and Skills
- Extensive customer service experience with a proven track record in resolving customer issues and complaints
- Proficient in sales management, with the ability to motivate and lead a sales team to meet and exceed targets
- Strong vendor management skills, including negotiating contracts and managing supplier relationships
- Expertise in visual merchandising, including setting up eye-catching displays and optimizing store layout
- Experience in inventory management, including stock control, loss prevention, and ordering processes
- Leadership abilities to manage and mentor a team, encouraging professional growth and maintaining high team morale
- Sound understanding of budgeting processes, including forecasting sales and managing expenses
Responsibilities and Expectations
- Oversee all daily operations of the retail store, ensuring smooth and efficient functioning
- Train, supervise, and motivate store staff to provide excellent customer service and achieve sales targets
- Implement effective sales strategies and promotional activities to boost store performance
- Manage vendor relationships, including sourcing new suppliers and negotiating contracts
- Ensure the store is optimally stocked, managing inventory levels and reordering stock when necessary
- Set up and maintain attractive visual displays that align with store branding and appeal to customers
- Monitor sales performance and prepare sales reports to share with senior management
- Handle customer queries and complaints, ensuring satisfaction and fostering customer loyalty
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