Retail Store Operations Manager

3 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is a professional services firm dedicated to providing exceptional human resources solutions. Our team of experts is headquartered in Hyderabad, and we're committed to delivering top-notch services to our clients.

Job Overview

We're seeking a skilled Mid-Level Retail Store Manager to lead our team in Visakhapatnam. The ideal candidate will have a minimum of 4 years and a maximum of 6 years of relevant work experience. This is a full-time position based in Hyderabad, focused on managing retail operations and ensuring excellent customer service.

Key Qualifications and Skills

  • Extensive customer service experience with a proven track record in resolving customer issues and complaints
  • Proficient in sales management, with the ability to motivate and lead a sales team to meet and exceed targets
  • Strong vendor management skills, including negotiating contracts and managing supplier relationships
  • Expertise in visual merchandising, including setting up eye-catching displays and optimizing store layout
  • Experience in inventory management, including stock control, loss prevention, and ordering processes
  • Leadership abilities to manage and mentor a team, encouraging professional growth and maintaining high team morale
  • Sound understanding of budgeting processes, including forecasting sales and managing expenses

Responsibilities and Expectations

  • Oversee all daily operations of the retail store, ensuring smooth and efficient functioning
  • Train, supervise, and motivate store staff to provide excellent customer service and achieve sales targets
  • Implement effective sales strategies and promotional activities to boost store performance
  • Manage vendor relationships, including sourcing new suppliers and negotiating contracts
  • Ensure the store is optimally stocked, managing inventory levels and reordering stock when necessary
  • Set up and maintain attractive visual displays that align with store branding and appeal to customers
  • Monitor sales performance and prepare sales reports to share with senior management
  • Handle customer queries and complaints, ensuring satisfaction and fostering customer loyalty

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