Senior ServiceNow Solution Architect

1 week ago

Noida Kolkata Chennai, India beBeeSolution Full time ₹ 15,00,000 - ₹ 20,00,000
Senior ServiceNow Solution Architect

We are seeking an accomplished Senior ServiceNow Solution Architect to drive the design, implementation, and customization of ServiceNow solutions. This role involves collaborating with cross-functional teams to understand business requirements and develop scalable, efficient solutions that meet organizational needs.

Key Responsibilities:
  • Design, implement, and customize ServiceNow solutions to meet business objectives
  • Collaborate with stakeholders to gather requirements and develop functional specifications
  • Conduct workshops and training sessions to ensure successful end-user adoption
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase
  • Develop and maintain technical documentation, including user guides and training materials
Preferred Qualifications:
  • Experience in implementing ServiceNow Sales and Order Management solutions for the Telecommunications industry
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus
  • Strong leadership, problem-solving, critical thinking, and communication skills
Requirements:
  • 12 years of experience in implementing or architecting ServiceNow solutions
  • Strong understanding of Sales and Order Management processes typically followed in organizations
  • Experience in designing, configuring, and customizing the ServiceNow Sales and Order Management (SOM) module as per organizational requirements
  • Must have experience in the design and implementation of the following modules:
  • ServiceNow Sales and Order Management (SOM): Order and Quote Management
  • Supplier Lifecycle Operations (SLO)Customer Service Management (CSM) module

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