OSS L1.5 Technical Expert
7 days ago
Job Summary:
About the PositionWe are seeking an OSS L1.5 Technical Expert to join our team at Prodapt. As a key member of our operations team, you will be responsible for providing technical expertise and guidance to other team members, as well as analyzing and troubleshooting complex issues related to our Telecom OSS domain.
Key Responsibilities:
- Provide technical expertise and guidance to other team members on Telecom OSS domain
- Analyze and troubleshoot complex problems using advanced troubleshooting skills
- Develop and maintain knowledge base articles with solutions implemented
- Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs
- Collaborate with cross-functional teams to resolve complex issues and improve overall service delivery
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum 3 years of experience in Telecom OSS domain
- Excellent problem-solving and analytical skills
- Strong communication and teamwork skills
- Experience working with Application Monitoring tools like New Relic, Prometheus, Nagios, ServiceNow, Grafana
About Our Services
Prodapt offers a wide range of services related to Telecom OSS domain, including IT support, network engineering, and project management. Our team of experts has a deep understanding of the Telecom OSS domain and is committed to delivering high-quality solutions that meet our clients' needs.
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