Customer Service Professional

15 hours ago


Ahmedabad, Gujarat, India beBeeCustomerService Full time

We are seeking a highly skilled Customer Service Officer to fill this position.

About the Role

The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds. This role involves providing exceptional customer service and support to clients regarding their mutual fund investments.

  • Provide top-notch customer service and support to clients.
  • Respond to customer inquiries and resolve issues professionally and promptly.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Stay up-to-date on market trends and regulatory changes affecting mutual funds.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Identify opportunities to upsell and cross-sell products and services to existing customers.
Requirements

The following skills and qualifications are required for this role:

  • Strong knowledge of mutual funds, including investment strategies and risks.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Proficiency in using technology and software applications related to financial services.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.


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