Technical Implementation Specialist
2 weeks ago
At Unifize, we're building a SaaS platform that revolutionizes process efficiency for product development, quality, and operations teams in ISO and FDA regulated companies, especially in the medical device, pharmaceutical, nutritional supplement, and cosmetics industries.
Our platform integrates communication, data, documents, and workflows into a single source of truth, helping our customers deliver better products on time, on budget, and with reduced risk.
Please review our case studies and testimonials from satisfied customers who have achieved transformational success with our platform.
The RoleAs a Technical Implementation Specialist, you will be responsible for configuring our Unifize applications for customers, gathering product and process insights from data and customer interactions, and responding to customer queries in a timely manner.
You will start by understanding the current end-to-end process and learning about our existing customers. You will need to train and figure out how to use Unifize and other software tools, including PDF template builders and onboarding tools.
Responsibilities- Configure Unifize applications for customer requirements
- Build PDF templates as per customer requirements
- Troubleshoot non-technical issues raised by the team
- Report defects and follow up with the development team on progress
- Implement solutions for customers by configuring the application
- Answer customer support questions on the app and make configurational changes to processes as required
- Undertake ad-hoc tasks or projects as required
- Stay updated with product features and new releases
- Experience working at a software company where you've used configuration or no-code builders to develop solutions for customers
- Experience working in manufacturing, life science, medical devices, automotive, aerospace, or similar environments, especially in operations, R&D, or quality
- At least two years of implementation, sales engineering, customer success, support, or integrations-focused solution consulting experience
- Bachelor's degree in Computer Science, Engineering, or a related field, or experience to offset
- Organized, with the ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
- Team-oriented, collaborative, and comfortable working cross-functionally
- Convincing and personable, with strong verbal/written communication and presentation skills, and comfortable persuading both internal and external resources
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