Technical Implementation Specialist
3 weeks ago
As a Technical Implementation Specialist at Unifize, you will play a crucial role in configuring our SaaS platform to revolutionize process efficiency for product development, quality, and operations teams in ISO and FDA regulated companies.
Our platform integrates communication, data, documents, and workflows into a single source of truth, enabling customers to deliver better products on time, on budget, and with reduced risk.
We're looking for a skilled professional with experience working at a software company, configuring solutions for customers, and working in manufacturing, life science, or similar environments.
Key Responsibilities- Configure Unifize application for customer requirements
- Build PDF templates as per customer needs
- Troubleshoot non-technical issues raised by the team
- Report defects and follow up with the development team
- Implement solutions for customers by configuring the application
- Answer customer support questions and make configurational changes to processes
- Undertake ad-hoc tasks or projects as required
- Experience working at a software company with configuration or no-code builders
- Experience working in manufacturing, life science, or similar environments
- At least two years of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting experience
- Bachelor's degree in Computer Science, Engineering, or a related field
- Organized with an ability to develop and execute complex plans
- Team-oriented, collaborative, and comfortable working cross-functionally
- Strong verbal and written communication skills
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