Senior Capacity Planning Software Engineer

3 days ago


Gurgaon, Haryana, India myGwork Full time
About MyGwork

MyGwork is an inclusive employer and a member of the global LGBTQ+ business community, dedicated to providing outstanding human support while raising the bar on associate experience.

Job Description

We are seeking a highly skilled Senior Capacity Planning Software Engineer to join our Worldwide Customer Service Capacity Planning (WWCP) organization. As a key member of our team, you will play a vital role in enabling end-to-end customer service workforce planning across Amazon, focusing on defining and delivering timely human-assisted support under contact demand and labor supply volatility.

The ideal candidate will have a passion for solving hard technical problems in optimization of capacity planning via machine learning, with a strong background in software development, design patterns, reliability, and scaling. You will work closely with our team to develop a product that leverages scientific methodologies and optimization techniques, aiming to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale.

Key Responsibilities
  1. Design and develop new and existing systems, leveraging your expertise in software programming languages and design patterns.
  2. Collaborate with the team to plan and implement a digital transformative journey, focusing on hands-off-the-wheel experience through scientific methodologies and optimization techniques.
  3. Work on developing a comprehensive, fully automated system capable of generating optimal plans on a massive scale, adapting seamlessly to fluctuations in supply and demand while maintaining service-level goals.
Requirements
  • 3+ years of non-internship professional software development experience, with a strong focus on design patterns, reliability, and scaling.
  • Experience programming with at least one software programming language, preferably Java or Python.
  • Bachelor's degree in computer science or equivalent, with a solid understanding of software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
Benefits

As a Senior Capacity Planning Software Engineer at MyGwork, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers, with a comprehensive benefits package that includes health insurance, retirement savings, and career growth opportunities.



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