Senior Capacity Planning Software Engineer
3 days ago
MyGwork is an inclusive employer and a member of the global LGBTQ+ business community, dedicated to providing outstanding human support while raising the bar on associate experience.
Job DescriptionWe are seeking a highly skilled Senior Capacity Planning Software Engineer to join our Worldwide Customer Service Capacity Planning (WWCP) organization. As a key member of our team, you will play a vital role in enabling end-to-end customer service workforce planning across Amazon, focusing on defining and delivering timely human-assisted support under contact demand and labor supply volatility.
The ideal candidate will have a passion for solving hard technical problems in optimization of capacity planning via machine learning, with a strong background in software development, design patterns, reliability, and scaling. You will work closely with our team to develop a product that leverages scientific methodologies and optimization techniques, aiming to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale.
Key Responsibilities- Design and develop new and existing systems, leveraging your expertise in software programming languages and design patterns.
- Collaborate with the team to plan and implement a digital transformative journey, focusing on hands-off-the-wheel experience through scientific methodologies and optimization techniques.
- Work on developing a comprehensive, fully automated system capable of generating optimal plans on a massive scale, adapting seamlessly to fluctuations in supply and demand while maintaining service-level goals.
- 3+ years of non-internship professional software development experience, with a strong focus on design patterns, reliability, and scaling.
- Experience programming with at least one software programming language, preferably Java or Python.
- Bachelor's degree in computer science or equivalent, with a solid understanding of software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
As a Senior Capacity Planning Software Engineer at MyGwork, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers, with a comprehensive benefits package that includes health insurance, retirement savings, and career growth opportunities.
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