Store Management Lead
2 days ago
We are Reliance Retail, a leading retail company with a wide range of products and services. Our goal is to provide exceptional customer experiences and drive sales growth through our stores.
A competitive salary package will be offered to the successful candidate.
We are seeking an experienced Showroom Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and delivering exceptional customer experiences in our stores.
Responsibilities and ExpectationsThe ideal candidate will have a strong background in retail operations and sales management. Key responsibilities include:
- Developing and implementing retail KPIs to drive sales growth and profitability
- Overseeing achievement of sales targets and driving results through store teams
- Maintaining optimal store operations, including sales, staffing, training, inventory management, and cost control
- Focusing on enhancing customer experience to improve satisfaction and loyalty
- Implementing SOPs for visual merchandising and marketing at stores
- Leading and managing the team effectively to ensure alignment with business objectives and high performance
- Handling conflicts constructively and maintaining a positive work environment
- Building a culture of trust, integrity, and respect in stores
- Developing employees through training interventions and step-up programs
- Driving sales growth through omnichannel strategies
- Ensuring timely resolution of customer complaints
- Coodinating training programs and ensuring adequate manpower availability
Key Performance Indicators include:
- %LFL Growth
- % Walkin Target
- % Increase in BER
- Improve Diamond & Silver share in store
- % conversion
- Increase ABV
- Mystery audit score
Functional Competencies include:
- Showroom Operations Effectiveness
- Customer Orientation
- Planning & Organizing
Behavioral Competencies include:
- Nurturing
- Result Orientation
- Growth Mindset
- Communication & Rapport Building
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