Store Management Lead

2 days ago


Bhubaneshwar, Odisha, India Reliance Retail Full time

We are Reliance Retail, a leading retail company with a wide range of products and services. Our goal is to provide exceptional customer experiences and drive sales growth through our stores.

A competitive salary package will be offered to the successful candidate.

We are seeking an experienced Showroom Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and delivering exceptional customer experiences in our stores.

Responsibilities and Expectations

The ideal candidate will have a strong background in retail operations and sales management. Key responsibilities include:

  • Developing and implementing retail KPIs to drive sales growth and profitability
  • Overseeing achievement of sales targets and driving results through store teams
  • Maintaining optimal store operations, including sales, staffing, training, inventory management, and cost control
  • Focusing on enhancing customer experience to improve satisfaction and loyalty
  • Implementing SOPs for visual merchandising and marketing at stores
  • Leading and managing the team effectively to ensure alignment with business objectives and high performance
  • Handling conflicts constructively and maintaining a positive work environment
  • Building a culture of trust, integrity, and respect in stores
  • Developing employees through training interventions and step-up programs
  • Driving sales growth through omnichannel strategies
  • Ensuring timely resolution of customer complaints
  • Coodinating training programs and ensuring adequate manpower availability

Key Performance Indicators include:

  • %LFL Growth
  • % Walkin Target
  • % Increase in BER
  • Improve Diamond & Silver share in store
  • % conversion
  • Increase ABV
  • Mystery audit score

Functional Competencies include:

  • Showroom Operations Effectiveness
  • Customer Orientation
  • Planning & Organizing

Behavioral Competencies include:

  • Nurturing
  • Result Orientation
  • Growth Mindset
  • Communication & Rapport Building


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