Cloud Application Support Specialist

6 days ago


Chennai, Tamil Nadu, India Dynalight Full time

Dynalight, a leading innovator in cloud and network technologies, is seeking a highly motivated Junior Support Engineer to join our dynamic team.

About the Role:

Job Summary

We are looking for a talented Junior Support Technician to provide first-line technical support to our clients. As a Junior Support Technician, you will be responsible for troubleshooting issues related to CDN services (Akamai, Cloudfront) and cloud-based applications.

Main Responsibilities:

  • Provide first-level technical support to clients via phone, email, and ticketing system.
  • Diagnose and troubleshoot issues related to CDN services (Akamai, Cloudfront) and cloud-based applications.
  • Escalate complex issues to senior support staff.
  • Document support interactions and solutions in a clear and concise manner.
  • Monitor system performance and identify potential issues.
  • Proactively seek knowledge and stay up-to-date with the latest CDN and cloud technologies.
  • Collaborate with other team members to resolve client issues efficiently.
  • Contribute to the development of knowledge base articles and FAQs.
  • Assist in the testing and deployment of new CDN configurations.

Requirements:

  • Strong interest in technology and a desire to learn.
  • Basic understanding of networking concepts (TCP/IP, DNS, HTTP).
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Basic familiarity with cloud platforms (AWS, Azure, GCP).
  • Experience with CDN technologies (Akamai, Cloudfront).
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • A customer-centric approach.

About Dynalight:

Dynalight is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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