Network Operations Center Lead
1 month ago
Job Title: NOC Lead
NOC Operations Overview
The NOC Lead will provide strategic direction and leadership to the operational activities of the Hosting Environments NOC. This role involves setting up, managing, and hosting a 24 x 7 command center, owning events from inception to closure, and conducting root cause analysis.
Key Responsibilities:
• Provide training to staff members to gradually take over L1+ and L2 tasks from senior team members.
• Develop and manage processes for monitoring/alerting, systems maintenance, and change control, as well as automation opportunities.
• Manage staff members, including employee reviews, time sheets, and expenses, and define NOC people management processes like handovers.
• Ensure all routine L2 tasks are carried out for all domains at customer premises.
• Maintain up-to-date technical documentation for services provided to teams and take ownership of reporting.
• Identify and review potential new services for NOC management.
• Manage customer monitoring tools and develop key dashboards for transparency of reporting uptime and other metrics.
Qualification:
• 7+ years of NOC experience.
• Prior experience working in a 24x7x365 Network Operations Center.
• Knowledge of SolarWinds and Server OS (Windows 2008 & 2012 and Linux RHEL).
• Experience with monitoring and patch management systems (Microsoft System Center).
• Demonstrated project management skills with the ability to manage multiple priorities.
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