IT Infrastructure Specialist

4 weeks ago


Bengaluru, Karnataka, India Databricks Full time

Estimated Salary: $120,000 - $180,000 per annum.

About the Role

As a key member of Databricks' Support Engineering team, you will play a crucial role in elevating productivity and user experience across our diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet.

Responsibilities:
  • You will be instrumental in managing initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL.
  • Developing comprehensive documentation of established procedures and enhancing existing documentation to ensure seamless knowledge transfer.
  • Maintaining accurate records in Jira epics/stories and collaborating with team members to identify areas for process improvement and implement automation solutions.
  • Working closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs.
  • Ensuring timely issue resolution in accordance with IT Service Level Agreements (SLAs).
  • Fostering positive relationships with internal customers as an ambassador for the IT organization.
Requirements:
  • 4+ years of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews.
  • Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation.
  • Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones.
  • In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications.
  • Experience managing collaboration tools such as Google Workspace, Slack, and Jira.
  • Proficiency in provisioning SaaS applications through Okta.
  • Strong ability to communicate technical concepts effectively with both technical and non-technical end users.
  • Collaborating with cross-functional partners to identify efficiencies and implement system improvements.
  • Demonstrating proficiency in project and time management, ensuring accurate logging and data analysis.
About Databricks

We are a cutting-edge technology company dedicated to revolutionizing data analytics. Our innovative platform enables users to process massive datasets at unprecedented speeds, unlocking new insights and driving business growth.



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