
Service Operations Specialist
1 day ago
Job Role: Service Operations Specialist
The Service Operations Specialist will be responsible for overseeing the delivery of exceptional customer service and resolving complex customer complaints. This is a critical role that requires outstanding communication, problem-solving, and organizational skills.
Main Responsibilities:
- Coordinating customer service operations, including registering complaints, discussing issues with management, and assigning tasks to engineers.
- Managing spare parts inventory, preparing quotations, and submitting reports on service activities.
- Providing regular updates to customers on service status, performing feedback calls, and ensuring issue resolution.
- Maintaining accurate records of servicing, spare parts dispatched/issued, and warranty claims.
- Collaborating with engineering teams to resolve technical issues and provide support to customers.
Daily Activities:
- Calling customers to discuss performance reports and AMC plans for machines.
- Reviewing pending complaints and coordinating with management to resolve issues.
- Preparing service quotes and PI documents for customer requests.
- Submitting daily reports on service activities, engineer performance, and next-day planning.
This role requires a graduate with 1-4 years of experience in customer-facing roles. The ideal candidate should possess excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively within a team.
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