Digital Marketing Client Support Specialist
3 weeks ago
At ProntoSys, we are seeking a highly skilled and motivated Client Support Executive to join our dynamic team. As a key member of our digital marketing team, you will be responsible for providing exceptional client service and support to our clients across various industries.
Key Responsibilities:- Act as the primary point of contact for clients, handling inquiries and resolving issues in a timely manner.
- Maintain strong relationships with clients by providing excellent service and regular updates on project status.
- Collaborate with internal teams (SEO, PPC, Social Media, Content) to ensure client requirements are understood and met.
- Respond to client emails, calls, and messages, ensuring excellent communication and customer support.
- Track and report on project progress, ensuring clients are informed of any delays or adjustments.
- Assist with troubleshooting and resolving client concerns, ensuring their digital marketing campaigns run smoothly.
- Provide recommendations and solutions based on client feedback and business needs.
- Support onboarding of new clients, ensuring a smooth transition and setup of services.
- Monitor client satisfaction and proactively address potential issues before they escalate.
- Bachelor's degree in business, marketing, or a related field.
- 1-2 years of experience in client support, customer service, or account management (preferably in a digital marketing or IT services environment).
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities and a client-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with digital marketing services (SEO, PPC, Social Media, Content Marketing) is a plus.
- Proficiency in MS Office and CRM tools.
- Ability to work independently and as part of a team.
- Opportunity to work in a dynamic, fast-paced environment.
- Professional development and growth opportunities.
- Collaborative and supportive work culture.
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