Digital Marketing Client Support Specialist

3 weeks ago


Thane HO, India ProntoSys Full time
Job Title: Client Support Executive - Digital Marketing

At ProntoSys, we are seeking a highly skilled and motivated Client Support Executive to join our dynamic team. As a key member of our digital marketing team, you will be responsible for providing exceptional client service and support to our clients across various industries.

Key Responsibilities:
  • Act as the primary point of contact for clients, handling inquiries and resolving issues in a timely manner.
  • Maintain strong relationships with clients by providing excellent service and regular updates on project status.
  • Collaborate with internal teams (SEO, PPC, Social Media, Content) to ensure client requirements are understood and met.
  • Respond to client emails, calls, and messages, ensuring excellent communication and customer support.
  • Track and report on project progress, ensuring clients are informed of any delays or adjustments.
  • Assist with troubleshooting and resolving client concerns, ensuring their digital marketing campaigns run smoothly.
  • Provide recommendations and solutions based on client feedback and business needs.
  • Support onboarding of new clients, ensuring a smooth transition and setup of services.
  • Monitor client satisfaction and proactively address potential issues before they escalate.
Qualifications:
  • Bachelor's degree in business, marketing, or a related field.
  • 1-2 years of experience in client support, customer service, or account management (preferably in a digital marketing or IT services environment).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving abilities and a client-centric approach.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with digital marketing services (SEO, PPC, Social Media, Content Marketing) is a plus.
  • Proficiency in MS Office and CRM tools.
  • Ability to work independently and as part of a team.
What We Offer:
  • Opportunity to work in a dynamic, fast-paced environment.
  • Professional development and growth opportunities.
  • Collaborative and supportive work culture.


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