Quality Process Manager

1 day ago


Bengaluru, Karnataka, India Gallagher Full time

Global HR Shared Services Manager - Quality Process

We are looking for a highly skilled manager to join our team as a Global HR Shared Services Manager - Quality Process. This role will be responsible for ensuring that all quality processes are set up as per the GCoE Quality model and delivering quality KPIs for the aligned Global HR Shared Services processes.

Responsibilities:

  • Set up and maintain quality processes aligned with the GCoE Quality model
  • Develop and deploy process quality strategy within aligned teams
  • Liaise with MIS to build automated reports and dashboards for quality and operational performance metrics
  • Ensure delivery of quality KPIs for aligned Global HR Shared Services processes
  • Monitor day-to-day activities and achievements of Quality teams
  • Provide actionable insights to Ops Managers and Stakeholders based on audit observations
  • Identify opportunities for improvement and develop impactful action plans
  • Work with Process Excellence Leader on functional projects
  • Work with Training and Operations to identify training needs
  • Manage quality knowledge of aligned teams with focus on skill development
  • Perform career coaching for Process Quality team
  • Interface with stakeholders for quality reviews, needs, updates, and ideation

Requirements:

  • A Human Resource Graduation/Post-Graduation qualification from a recognized University or B-School (preferred)
  • Strong practical experience with Excel, PowerPoint, and Power BI
  • Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc.) essential
  • Well-versed with structured problem-solving techniques and ability to analyze data
  • Experience in managing and leading improvement projects preferred
  • Familiar with application of quality tools to analyze data
  • Excellent communication and presentation skills
  • Minimum 8+ years of demonstrated management ability across diverse functions
  • Proven people management skills and team building skills

Estimated Salary: ₹25,00,000 per annum



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