Quality Control Process Manager
2 days ago
We are seeking a Quality Control Process Manager to join our team at Mphasis. This is an exciting opportunity for a seasoned professional with a strong background in quality control and process management.
About the Role:
- Assist in building strong Operational practices by conducting assessments on key delivery practices and supporting delivery in building industry practices.
- Study business processes, identify vulnerabilities in operations, and implement Process Controls to minimize risk and enable a predictable process.
- Assist in setting up Quality control framework and monitor health of the QC process.
- Data Analysis: Analyze lead indicators/metrics and detect any risk in meeting the SLA/customer satisfaction.
- Monitor adherence to SLA and KPI. Run Go-To-Green program for SLA failures.
- Stakeholder Management – Build a strong connect with delivery.
- Support Process definition, deployment, and support activities.
- Analyze CSAT and deploy & closely monitor action plans to improve customer satisfaction.
Requirements:
- 5-6 years of industry experience.
- Strong understanding of Quality Control and Assurance practices.
- Good Analytical Skills – ability to analyze process data and come up with solutions.
- Good Emotional Intelligence and ability to build strong relationships with stakeholders.
- Excellent communication skills – verbal and written.
- Good program management skill.
- Proficiency in MS Office – Advance Excel & PPT.
Certifications Needed:
- Any relevant certification/training on Quality Control/Assurance.
- Lean/Six Sigma GB Certified/Trained.
- ISO QMS lead auditor certified will be an advantage.
- Power Apps/Power BI skills will be an advantage.
Salary Range: The salary range for this position is $90,000 - $110,000 per annum based on your location and level of experience.
Why Join Us:
Mphasis offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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