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Store Operations Specialist
2 weeks ago
Job Description
The Retail Store Manager is responsible for ensuring an exceptional customer experience at our store. They will greet and assist customers, maintain a clean and organized store environment.
Key Responsibilities
- Attend to customers visiting the store, providing friendly and professional interactions.
- Maintain store cleanliness and aesthetics, meeting high standards.
- Manage stock inventory, ensuring items are properly logged and available as needed.
- Handle daily cash collection and prepare end-of-day financial summaries with accuracy.
- Follow up with customers regarding completed orders.
- Resolve customer concerns or grievances politely and confidently.
- Stay in close communication with the backend operations team.
- Maintain records of transactions, stock, and customer interactions.
Requirements
- Prior experience in retail, customer service, or a related role is preferred.
- Strong verbal communication skills in English.
- A polite, hospitable, and solution-oriented approach to customer service.
- Basic understanding of managing cash transactions and maintaining financial records.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A proactive and positive attitude towards resolving customer issues.
