AI-Powered IT Service Management Specialist

5 days ago

Hyderabad Secunderabad Telangana Ahmedabad, India beBeeAutomation Full time US$ 90,000 - US$ 1,20,000

IT Service Management Transformation Expert

We are seeking an experienced ITSM professional to drive the implementation and enhancement of AI-powered IT service management solutions. This role involves designing, developing, and automating incident, change, and request management workflows while integrating AI-driven automation for predictive analytics and decision-making.

Key Responsibilities:

  • Design and Configure ITSM Workflows
  • Develop and Maintain Incident, Problem, Change, and Request Management Solutions
  • Implement Flow Designer, Client Scripts, Integration Hub, and Virtual Agent Based Solutions
  • Collaborate with Process Owners to Align ITSM Solutions with Business Needs

Agentic AI Automation Integration:

  • Implement AI-Driven Automation to Enhance ITSM Processes
  • Leverage Conversational AI and Virtual Agents to Streamline User Interactions and Reduce Manual Workload
  • Integrate AI/ML Models for Risk-Based Decision-Making in Change and Incident Management
  • Optimize Workflows Using Agentic AI-Based Policy Compliance and Risk Evaluation Mechanisms

API Data Integrations:

  • Develop Integrations Between ServiceNow and Third-Party AI Tools, Monitoring Platforms, and Enterprise Systems Using REST/SOAP APIs
  • Work with Data Models, CMDB Relationships, and External Analytics Engines to Improve AI-Driven Insights
  • Automate Data Ingestion, Event Correlation, and AI-Powered Resolution Workflows
  • Ensure All AI-Enabled Workflows Align with ITIL Best Practices and Enterprise Security Policies

Requirements:

  • Experience in Leverage or Critically Thinking about How to Integrate AI into Work Processes, Decision-Making, or Problem-Solving
  • 6+ Years of Hands-On Experience in ServiceNow ITSM Development
  • Strong Proficiency in JavaScript, Glide Scripting, Business Rules, and UI Policies
  • Experience Integrating Agentic AI for Automated Decision-Making and Workflow Automation
  • Knowledge of ITIL Processes with Expertise in Incident, Change, and Problem Management
  • Familiarity with ServiceNow Virtual Agent, AI Ops, and Performance Analytics
  • Hands-On Experience with REST/SOAP API Integrations and External AI Models
  • Strong Analytical Skills with an Ability to Troubleshoot and Optimize ITSM Processes

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA), CIS-ITSM, CTA
  • Experience Working with AI/ML Models, RPA Tools, and Predictive Analytics
  • Knowledge of Azure AI, OpenAI, or Other AI Frameworks
  • Exposure to ITOM, CMDB, and Automation Frameworks for IT Service Optimization

Why Join Us:

  • Be Part of an Innovative Team Driving AI-Powered ITSM Transformation
  • Engage in Pioneering AI Automation and Workflow Optimization Initiatives
  • Grow Your Expertise in ServiceNow AI/ML Integrations and Enterprise IT Service Automation

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