Leadership Opportunities

About Us

We are a leading provider of services to the media and entertainment industry. Our clients include Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others.

Position Summary

The Team Lead is responsible for the day-to-day management of a team of Localization Coordinators. This includes people management, scheduling and rescheduling work, team utilization and performance monitoring.

Key Responsibilities:

• Lead and supervise the Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team's vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively.
• Liaise and collaborate with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Be responsible for the team's morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.
• Conduct regular team meetings to discuss progress and plan future activities.
• Conduct timely 1:1s with all coordinators in your span.
• Drive HR processes and policies within the team and support managers as needed on certain team responsibilities.
• Oversee team productivity, volume management, leave planning, business continuity and succession planning.
• Communicate regularly with management regarding project status and any issues that arise with capacity or resources that may impact Client deadlines.
• Ensure process changes shared with the team are clear, PNs are read and adhered to. Act as a liaison between the team and Assistant Managers/Managers.
• Guarantee the team meets all project deadlines and goals, as well as participates in all required training sessions.
• Generate reports on the team's performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.
• Facilitate effective handovers (if required) across shifts.
• Manage and reschedule work for your language group in Subtitling Coordination.
• Monitor email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers.
• Evaluate user payments and ensure there are none pending to be actioned on by your Coordinators.
• Collaborate closely with the Manager to absorb tasks when the Assistant Manager is on leave.
• Promote continuous improvement in the quality of coordination and communication within the team. Suggest ideas for improvement both from a people and process perspective.
• Support the Subject Matter Experts to bring them up to the next level.

Requirements:

• Candidate must have a graduate degree.
• Excellent command on English language.
• Good time management skills, excellent problem-solving skills.
• A keen interest in media industry preferred.

Benefits

• You will be part of a large international and culturally diverse team.
• You will have the opportunity to make an impact for the organization, and for the customers.
• You will have opportunities to further grow your skills and grow within the company.
• You will have the opportunity to expand your professional network.

We Are Equal Opportunity Employer

We foster an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discrimination.