Enterprise Network Operations Specialist

1 month ago


Hyderabad, Telangana, India Evernorth Health Services Full time
About Evernorth Health Services:
Evernorth Health Services, a division of The Cigna Group, is a leading healthcare company that creates innovative pharmacy, care, and benefits solutions to improve health and increase vitality.

Job Overview:
This role supports the operation and performance of Cigna's enterprise network, which includes security operations, remote site operations, and global network operations. As an Enterprise Network Operations Specialist, you will provide critical support on incidents in the environment and help resolve problems related to network infrastructure within Enterprise.

Key Responsibilities:
- Perform initial investigation and triage for all tickets/issues related to the network infrastructure
- Complete service now tickets in the queues
- Perform upgrades and refreshes as needed within the environment
- Identify and resolve vulnerabilities when notified
- Provide technical support on incident calls as needed
- Accurately log and document all information in the network infrastructure
- Troubleshoot complex/multitier issues within the network infrastructure
- Escalate incidents to higher tier support groups, vendors, and other support staff
- Monitor and manage events for the entire network infrastructure
- Log and document all changes/incidents in Service Now ticketing system

Requirements:
- Strong written and verbal communication skills with the ability to interact with all levels of the organization
- Strong interpersonal skills
- Strong time and project management skills
- Familiarity with Cisco networking technologies (SDWAN, LAN, WLAN)
- Familiarity with network troubleshooting tools/technologies (Wireshark, tcpdump, SNMP, syslog, NetFlow)

Preferred Experience:
- Experience with Cisco ACI
- Experience with F5 load balancers
- Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
- Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
- Experience with Python and other scripting tools
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

Salary Estimate:
$120,000 - $180,000 per year, depending on experience.

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