Network Operations Senior Advisor

18 hours ago


Hyderabad, Telangana, India Evernorth Health Services Full time

About Evernorth Health Services:

We are a leading provider of pharmacy, care, and benefits solutions to improve health and increase vitality. Our team is dedicated to making the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Job Summary:

This role supports the operation and performance of Cigna's enterprise network, including security operations, remote site operations, and global network operations. The successful candidate will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise.

Main Responsibilities:

  • Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
  • Complete all service now tickets in the queues
  • Perform upgrades and refreshes as needed within the environment
  • Able to resolve vulnerabilities when notified of items with a vulnerability
  • Able to provide audit information as requested
  • Provide technical support on incident calls as needed
  • Accurately log and document all information in the network infrastructure
  • Perform investigation and triage for alerts and events
  • Troubleshoot complex/multitier issues within the network infrastructure
  • Perform escalation of incidents to higher tier support groups, vendors, and other support staff
  • Perform monitoring and event management support for the entire network infrastructure
  • Accurately log and document all changes/incidents in Service Now ticketing system
  • Identify opportunities for improvement in the monitoring and event management tools and processes
  • Provide planning and vendor oversight for network change activity
  • Report key performance metrics to management.

Requirements:

The ideal candidate should have 13-16 years of experience in Networking, with proven experience with support and operations of large-scale enterprise networks. A college degree (Bachelor) in related technical/business areas or equivalent work experience is required. Industry certifications such as CCNA and CCNP are also highly desirable.

Preferred Skills:

  • Experience with F5 load balancers
  • Experience with Python and other scripting tools
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Highly self-motivated and directed
  • Strong organizational skills
  • Keen attention to detail
  • Strong customer service orientation

Estimated Salary Range:$120,000 - $150,000 per year, depending on experience and qualifications.



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