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Software Product Implementation Specialist

2 weeks ago

Ahmedabad, Gujarat, India Cloud Technologies Ltd Full time

**Company Overview**

At Cloud Technologies Ltd, we strive to deliver high-quality software solutions that meet the evolving needs of our customers. Our team is dedicated to building strong relationships with clients and providing them with exceptional service.


**Job Summary**

We are seeking a highly skilled Software Product Implementation Specialist to join our team. The ideal candidate will have a proven track record of delivering successful product implementations, ensuring customer satisfaction, and driving business growth.


**Key Responsibilities**

The Software Product Implementation Specialist will be responsible for:

  • Ensuring high-quality product implementations that meet customer expectations
  • Maintaining a >4.5-star rating in internal product delivery audits
  • Conducting competitive intelligence studies to strengthen product positioning
  • Driving social media reviews for every successful product delivery
  • Supporting pre-sales demos, POC implementations, and upselling/cross-selling activities


**Required Skills and Qualifications**

To succeed in this role, you will need:

  • A customer-centric approach, understanding customer pain points and providing tailored solutions
  • Strategic thinking skills, analyzing customer decision-making and increasing operational efficiency
  • Organizational and proactive skills, planning daily tasks, tracking progress, and documenting learnings
  • Flexibility and adaptability, handling small retailers, mid-sized businesses, and corporate clients alike
  • Tech-savviness and data-oriented skills, following CRM best practices to track leads, prospects, and customer interactions
  • Strong communication skills, sharing insights, success stories, and learnings within the team and beyond


**Benefits**

This role offers opportunities for career growth, professional development, and collaboration with a talented team. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.