Current jobs related to Customer Service Director - India - Orange

  • Director, Support Services

    2 weeks ago

    India Twilio Full time

    See yourself at TwilioJoin the team as our next Director Technical Support on Twilio Global Operations team Who we are why we re hiringTwilio is growing rapidly and seeking an experienced Director for Twilio s Support organization that is a part of Twilio Global Operations team This remote role based in India will involve building operating and...

  • Customer Service Manager

    2 weeks ago

    India Orange Full time

    Job Descriptionabout the roleTo have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements)Service Level ManagementPrepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy ensure all internal...

  • Professional Services Delivery Director

    2 weeks ago

    Gurugram, India Rackspace Technology Full time

    Job Description Director - Cloud Operations -Professional Services Position Overview The Cloud Professional Services Delivery Director drives the strategic direction and successful execution of complex cloud service projects and programs for Rackspace Customers . This key leadership role requires a combination of deep technical knowledge, project...

  • Director of Customer Success

    3 weeks ago

    India Jobgether Full time

    Job DescriptionJobgether has ALL remote jobs globally. We match you to roles where you&aposre most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.For one of our clients, we are looking for a Director of Customer Success, remotely from...

  • Service Delivery Director

    2 weeks ago

    india ReSource Pro Full time

    ReSource Pro is a leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. The Company supports a wide range of business processes, with a focus on activities requiring deep domain expertise. ReSource Pro services its clients...

  • Customer Experience Director

    13 hours ago

    India Amazon Music Full time

    As a Customer Experience Director at Amazon Music, you'll oversee the development and execution of strategies to improve the overall customer experience for key vendors. This involves collaborating with various stakeholders to identify areas for improvement and implementing changes that drive business growth.You'll lead a team of experts who share your...

  • Director of Professional Services

    5 days ago

    Remote, India Rackspace Technology Full time

    Job OverviewRackspace Technology is seeking a seasoned professional to lead our Technical Consulting team. As Director of Professional Services, you will be responsible for delivering high-value services to our customers while driving profitability and contract delivery in a timely manner.About the RoleThis role requires a strong technical background, with...

  • Sr. Director Revenue Services

    2 weeks ago

    india Greenway Health Full time

    Job Title: Senior Director – Revenue ServicesLocation: IndiaDepartment: Revenue Cycle ManagementReports To: Senior Vice President, Revenue ServicesPosition Overview: The Senior Director of Revenue Services is a key leadership role responsible for overseeing all aspects of RS/RCM processes and operations in India. This includes leading and managing both...

  • Director of Culinary Services

    6 days ago

    India Destination Hotels Full time

    Role OverviewWe are seeking a seasoned professional to join our team as an Assistant Director of Food & Beverage. In this role, you will be responsible for the day-to-day operations of our food and beverage departments, ensuring they run smoothly and efficiently.Responsibilities- Manage food and beverage inventory, including ordering and receiving supplies-...

  • Account Director – Social Media Management

    3 weeks ago

    india EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Position OverviewWe are seeking an experienced and strategicAccount Directorto lead the social media strategy and execution for a high-profile brand. As the Account Director, you will oversee a dedicated team, ensuring the delivery of innovative, impactful, and data-driven social media campaigns that align with the brand's vision and objectives. This role...

  • Account Director – Social Media Management

    3 weeks ago

    india EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Position OverviewWe are seeking an experienced and strategic Account Director to lead the social media strategy and execution for a high-profile brand. As the Account Director, you will oversee a dedicated team, ensuring the delivery of innovative, impactful, and data-driven social media campaigns that align with the brand's vision and objectives. This role...

  • Regional Sales Director for IVF Services

    4 days ago

    India Health Pro Full time

    Job OverviewAt Health Pro, we are seeking an experienced Regional Sales Director to lead our IVF services sales team. The ideal candidate will have a proven track record of driving business growth through strategic doctor referrals.

  • Housekeeping Director

    2 days ago

    India Hyatt Centric Full time

    About UsHyatt Centric Ballygunge Kolkata is a renowned hotel chain that offers exceptional service and memorable experiences to its guests.Our TeamWe are a dynamic and diverse team of professionals who share a passion for delivering outstanding service and exceeding expectations.Job OpportunityWe are seeking a talented and motivated individual to fill the...

  • Director of Customer Success

    3 weeks ago

    India Jobgether Full time

    Job Description Jobgether has ALL remote jobs globally. We match you to roles where you&aposre most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search. For one of our clients, we are looking for a Director of Customer Success, remotely from...

  • Regional Sales Director

    6 days ago

    India Mobisafar Services Private Limited Full time

    About the RoleMobisafar Services Private Limited is looking for an experienced Regional Sales Director to drive sales growth in the assigned region. As a Regional Sales Director, you will be responsible for developing and implementing sales strategies to achieve revenue targets.The ideal candidate will have 4 to 6 years of experience in sales and marketing,...

  • Director of Customer Success

    2 weeks ago

    india Astra Security Full time

    About Us:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 13,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix...

  • Director – Customer Success Services

    2 weeks ago

    maharashtra, india myGwork Full time

    This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management,...

  • Director – Customer Success Services

    2 weeks ago

    maharashtra, india myGwork Full time

    This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management,...

  • Strategic Accounts Director

    3 weeks ago

    India PayPal Full time

    At PayPal, we're revolutionizing commerce globally by empowering businesses and consumers to join and thrive in the economy.Job OverviewAs a Strategic Accounts Director, you will lead a team driving digital technology transformation in partnership with clients, delivering outstanding results and KPIs.You will establish a multi-year strategy to accelerate the...

  • Account Director

    2 weeks ago

    Northeast India Harrison Scott Associates Full time

    Job Title: Account Director Salary: £55k to £60k pa Location: North East Reference: J88961 Contact: Telephone: 0141 647 6688 Categories: , , , , We are on the search for an Account Director, or Senior Account Manager ready to take the next step in their career, to join a reputable Printing Company committed to ensuring the highest levels of...

Customer Service Director

1 week ago

India Orange Full time

Job Description

 

To guarantee exceptional customer experiences, we are seeking a Customer Service Director who will oversee the delivery of high-quality solutions to multinational clients. The successful candidate will be responsible for ensuring that all internal and external stakeholders are aligned and understand their roles and responsibilities within the customer service strategy.

 

Key Responsibilities

  • Develop and implement a comprehensive customer service strategy that meets or exceeds customer expectations.
  • Manage and monitor program performance against defined Service Level Agreements (SLAs).
  • Collaborate with cross-functional teams to ensure seamless delivery of services and solutions.
  • Identify and mitigate risks that could impact customer satisfaction or service quality.
  • Present regular service reviews and provide actionable recommendations for improvement.

 

Requirements

  • 6-9 years of experience in customer-facing organizations within the telecom or IT industry.
  • 3-4 years of work experience in customer service management.
  • Virtual team management experience.
  • Good level of technical knowledge of Networks, Voice, Security, etc., with market understanding.
  • Language skills: English (if not mother tongue, fluent written and verbal), local language.
  • Bachelor's degree in Engineering or Diploma in Information Technology.