Principal Technical Lead

5 days ago

Remote, India beBeeSenior Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description

We are seeking a seasoned IT professional to fill the role of Senior Staff Engineer.

The ideal candidate will have a proven track record in ServiceNow development and implementation, with expertise in ITAM, HAM, SAM, and ITSM modules. They will also possess experience in implementing and managing complex integrations between ServiceNow and external systems.

In addition to their technical skills, the successful candidate will demonstrate excellent communication and interpersonal skills, with the ability to mentor team members and hold them accountable for delivering high-quality results.

  • Key Responsibilities:
    • Understanding functional requirements thoroughly and analyzing client needs in the context of the project.
    • Envisioning the overall solution for defined functional and non-functional requirements, and defining technologies, patterns, and frameworks to realize it.
    • Determining and implementing design methodologies and toolsets.
    • Enabling application development by coordinating requirements, schedules, and activities.
    • Leading/supporting UAT and production rollouts.
    • Creating, understanding, and validating WBS and estimated effort for given module/task, and justifying it.
    • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.
    • Giving constructive feedback to team members and setting clear expectations.
    • Helping the team in troubleshooting and resolving complex bugs.
    • Coming up with solutions to any issue that is raised during code/design review and justifying the decision taken.

Requirements:

  • Strong working experience in ServiceNow development and implementation.
  • Proven expertise in ServiceNow ITAM, HAM, SAM, and ITSM modules.
  • Experience in implementing and managing complex integrations between ServiceNow and external systems.
  • Proficiency in ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS.
  • Experience working in Agile/Scrum environments and managing multiple priorities in a fast-paced setting.
  • Experience with ServiceNow ITOM and/or CSM modules.
  • Strong understanding of ITIL processes and certifications (Foundation or Intermediate level preferred).
  • ServiceNow Certified System Administrator and additional module certifications.
  • Familiarity with ServiceNow Flow Designer and Integration Hub.
  • Excellent communication and interpersonal skills.

Benefits:

  • Opportunity to work with a dynamic team of experienced professionals.
  • Competitive compensation and benefits package.
  • Professional growth and development opportunities.
  • Collaborative and supportive work environment.

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