Senior Solutions Support Specialist

We are seeking a highly skilled Solutions Delivery Specialist to join our team. In this role, you will be responsible for driving efficiency through continuous improvement efforts within our Distribution & Wholesale product group in support of our Business to Business (B2B) business partners.

Key responsibilities include:

• Pro-actively participating in the Distribution & Wholesale product group adhering to the Agile methodology to facilitate continuous improvements.
• Identifying, analyzing and documenting business processes and technical requirements (solution design, configuration, security, etc.).
• Ensuring that new solutions are clearly documented and that Subject Matter Experts are adequately trained.
• Regularly liaising with business stakeholders during 90-day sprint planning sessions and project implementations.
• Troubleshooting and providing end-user support for BAU (business as usual) issues.
• Communicating regularly with business partners and team members in multiple time-zones.
• Working closely with internal and external development teams on application design changes and issues.
• Adhering to a strict change control policy for all application developments and configurations.
• Leading QA efforts by designing and executing regression tests in support of system upgrades and enhancements.

Required skills and qualifications include:

• Bachelor's degree in IT or comparable experience required.
• 3+ years of experience required.
• Experience in Distribution and Wholesale sales required.
• Experience as a Business Analyst / Business Systems Analyst in the retail industry preferred.
• Experience gathering business requirements and delivering technical business solutions.
• Experience working via the Agile methodology preferred.
• Hands on experience with Enterprise Resource Planning (ERP) applications and related integrations.
• Proven ability to learn and test new business application functionalities.
• Ability to analyze complex processes and data sets in order to support and troubleshoot system issues.
• Excellent ability to communicate clearly, both written and verbally, including business documentation, such as business process documents, technical specifications and training documents, with both technical and non-technical teams.
• Proven ability to manage business change initiatives within a large organization.
• Experience in end-to-end global operations within a fashion brand preferred.
• Experience in Microsoft technologies including Dynamics AX/365FO and Office 365 preferred.
• Experience as a business analyst having previously worked on a large-scale project.
• Logical thinker with excellent analytical skills and attention to detail.

Benefits of joining our team include:

• Great relationship management that delivers results through effective teamwork
• You'll be a proud custodian to our DM's culture, embodying what we stand for and encouraging others to do the same
• You'll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness
• You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
• You'll lead the way and role model on all things DE&I & wellbeing

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand, helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.