
Digital Online Reputation Specialist
2 days ago
We are seeking a skilled and proactive Online Reputation Management specialist to monitor, manage, and protect our brand's online presence.
Main Responsibilities:- Monitor brand mentions across social media, blogs, forums, review sites, and other online platforms.
- Respond to customer reviews, comments, and feedback in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues raised online.
- Maintain a positive brand tone while addressing negative comments or reviews.
- Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
- Track competitor activities and online reputation strategies.
- Suggest improvements to content, communication, and customer service based on feedback trends.
Key Requirements:
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- 0-1 years of experience in ORM, digital marketing, or customer engagement roles.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
About the Role:
This is an excellent opportunity for individuals who are passionate about online reputation management and want to make a positive impact on our brand's online presence.
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