IT Service Delivery Manager

4 weeks ago


Ibrahim Bagh Lines, India Firstsource Full time
Job Title: Information Technology Manager

As a key member of the Firstsource team, the Information Technology Manager will play a crucial role in ensuring the delivery of high-quality IT services to our clients. The successful candidate will have a strong background in IT service management, governance, and leadership.

Key Responsibilities:
  • Manage IT service delivery, ensuring high levels of performance and user satisfaction.
  • Implement IT service management policies and procedures.
  • Develop and maintain strong governance to manage services delivered via partners and ensure compliance to contractual commitments.
  • Lead the Workplace Technology Management team, providing strategic direction and guidance.
  • Oversee the development and implementation of IT projects, ensuring timely and within-budget delivery.
  • Manage vendor relationships, ensuring optimal service delivery and cost-effectiveness.
  • Develop and manage the IT budget, ensuring effective resource allocation and utilization.
Requirements:
  • 7+ years of experience in workplace services, with 3+ years of delivery management experience in a global enterprise.
  • ITIL and PMP certification preferred.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.


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