IT Service Delivery Manager
4 weeks ago
As a key member of the Firstsource team, the Information Technology Manager will play a crucial role in ensuring the delivery of high-quality IT services to our clients. The successful candidate will have a strong background in IT service management, governance, and leadership.
Key Responsibilities:- Manage IT service delivery, ensuring high levels of performance and user satisfaction.
- Implement IT service management policies and procedures.
- Develop and maintain strong governance to manage services delivered via partners and ensure compliance to contractual commitments.
- Lead the Workplace Technology Management team, providing strategic direction and guidance.
- Oversee the development and implementation of IT projects, ensuring timely and within-budget delivery.
- Manage vendor relationships, ensuring optimal service delivery and cost-effectiveness.
- Develop and manage the IT budget, ensuring effective resource allocation and utilization.
- 7+ years of experience in workplace services, with 3+ years of delivery management experience in a global enterprise.
- ITIL and PMP certification preferred.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to make informed decisions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
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Bpo- Service Delivery Project Manager
1 month ago
Ibrahim Bagh Lines, India Quess IT Staffing Full timeWe are looking for Service Delivery Manager for one of our business clients.Location - Bangalore, Hyderabad(Ind), Bhubaneswar, Visakhapatnam, ChandigarhExp - 5-10yrsNotice Period - max 20daysReq -5 years to 9 years =Looking for candidates who carry International Voice Process BPO experienceand who carry solid hands on experience in Product Service Delivery...
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Senior Service Delivery Manager
3 weeks ago
Ibrahim Bagh Lines, India Tech Mahindra Full timeSr. Delivery Manager with Telecom and Data & Analytics experience with 15-20 exp15-20 years of relevant experience in Data & Analytics project delivery, portfolio management, ETL migration projects from legacy to cloud, data transformation projects and data support operations.Specialization in Delivery Management (including Projects and Support Delivery),...
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Senior service delivery manager
6 days ago
Ibrahim Bagh Lines, India Tech Mahindra Full timeSr. Delivery Manager with Telecom and Data & Analytics experience with 15-20 exp15-20 years of relevant experience in Data & Analytics project delivery, portfolio management, ETL migration projects from legacy to cloud, data transformation projects and data support operations. Specialization in Delivery Management (including Projects and Support Delivery),...
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Network Delivery Manager
1 month ago
Ibrahim Bagh Lines, India Tata Consultancy Services Full timeTCS is Hiring for Network Delivery ManagerLocation- HyderabadExperience- 12+YearsInterview Mode - Face to FaceJob Description -Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management,...
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Infrastructure Delivery Manager
4 weeks ago
Ibrahim Bagh Lines, India Sutherland Full timeResponsibilities: 12+ years of IT experience with 5+ years in Project Management and Service Delivery management related to Infrastructure/cloudGood understanding and preferably historical working experience on one or more of infrastructure technologies such as server, network, storage, or any database technology.Familiar, and preferably certified, on any...
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Technical Delivery Manager
1 month ago
Ibrahim Bagh Lines, India Cotiviti Full timePOSITION DESCRIPTIONJOB TITLE: Delivery ManagerDEPARTMENT: Research & DevelopmentREPORTS TO: Vice President, R&DPRINCIPLE PURPOSE OF JOBDelivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and...
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Service Manager
4 weeks ago
Ibrahim Bagh Lines, India AIR (Advanced Inhalation Rituals) Full timeJob Summary:We are seeking a dedicated and experienced IT Service Manager to lead our IT service management team. The ideal candidate will have a strong focus on ITIL principles and practices, ensuring the delivery of high-quality IT services that meet the needs of our organization and its stakeholders. The IT Service Manager will be responsible for...
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Customer Service Representative
3 weeks ago
Ibrahim Bagh Lines, India Astin IT Solutions Full timeJob Description: Customer Services AdvisorReporting to: Contact Centre ManagerMain Purpose of Role:The Customer Services Advisor is responsible for ensuring that customers' expectations aremet and that they are satisfied with the service experience. The role involves understandingcustomer queries and providing cost-effective solutions after they have...
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Service Desk Manager
4 weeks ago
Ibrahim Bagh Lines, India Wipro Full timeTotal Exp: Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...
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Service desk manager
6 days ago
Ibrahim Bagh Lines, India Wipro Full timeRole purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics. Overall responsibility...
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Technical Delivery Manager
4 weeks ago
Ibrahim Bagh Lines, India Cotiviti Full timeJob Title: Technical Delivery ManagerCotiviti is seeking a highly skilled Technical Delivery Manager to join our team. As a key member of our organization, you will be responsible for leading the delivery of complex projects and ensuring that our technology solutions meet the highest standards of quality and excellence.Key Responsibilities:Lead and manage...
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Corporate Communications Manager
2 months ago
Ibrahim Bagh Lines, India IT Full timeA Communications Manager creates implements and oversees communication programs thateffectively describes and promotes the organization and its services and working closely withBusiness Leader and establish Organizational messages and keep employees informed ofdevelopments.Key Responsibilities: Establish an internal communications strategy in conjunction...
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Technical Delivery Manager
4 weeks ago
Ibrahim Bagh Lines, India GSPANN Technologies, Inc Full timeAbout GSPANN Technologies, IncGSPANN Technologies, Inc is a US-based consulting services provider specializing in Enterprise Content Management, Business Intelligence, and Mobile Solution initiatives. With over 90% of our clients being Fortune 1000 organizations, we offer strategy, architecture, delivery, and support for solutions in the ECM, BI, and...
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Lorhan It Services
2 months ago
Ibrahim Bagh Lines, India Lorhan IT Full timeThe following job opening is with Lorhan IT Services. Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years...
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Client servicing manager
6 days ago
Ibrahim Bagh Lines, India Phoenix Live Experiences Full timeAbout Phoenix Live At Phoenix Live, we are driven by a singular mission: to make every event stress-free and unforgettable. As a leading creative event agency, we blend art, culture, and technology to deliver experiences that captivate audiences and bring brands to life. From intimate gatherings to large-scale productions, our team ensures flawless...
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Delivery director
6 days ago
Ibrahim Bagh Lines, India Forsys Inc Full timeAbout Forsys: Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. Our role as an implementation partner...
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Client Servicing Manager
3 weeks ago
Ibrahim Bagh Lines, India Phoenix Live Experiences Full timeAbout Phoenix Live ExperiencesWe are a leading creative event agency driven by a singular mission: to make every event stress-free and unforgettable. Our team blends art, culture, and technology to deliver experiences that captivate audiences and bring brands to life.Job SummaryWe are seeking a dynamic and experienced Client Servicing Manager to join our...
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Delivery Director
1 month ago
Ibrahim Bagh Lines, India Forsys Inc Full timeAbout Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...
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Oracle Delivery Director
4 weeks ago
Ibrahim Bagh Lines, India Forsys Inc Full timeAbout Forsys Inc.Forsys Inc. is a leading provider of Lead-to-Revenue transformation solutions, combining strategy, technology, and business transformation to drive growth. With a global presence and a team of over 600 professionals, Forsys is a pioneer in the consulting industry.Job SummaryThe Director of Oracle Solutions will be responsible for overseeing...
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Delivery Director
2 months ago
Ibrahim Bagh Lines, India Forsys Inc Full timeAbout Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...