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Trust and Safety Manager

3 weeks ago

Hyderabad, Telangana, India Firstsource Full time
Job Description

Firstsource is a leading provider of customized Business Process Management (BPM) services. As a trusted custodian and long-term partner to over 100 leading brands, we offer solutions covering the complete customer lifecycle across various industries.

We are looking for a passionate leader to manage our Trust and Safety Operations Team. The team works directly with customers to investigate and resolve fraud and abuse cases, including scams, account takeovers, and transactions.

Key responsibilities include:

  • Achieving monthly performance targets such as SLAs, productivity, and quality
  • Leading a team of 15-20 fraud associates and setting a high bar for performance
  • Utilizing data to drive business decisions and identify potential risks

The successful candidate will have a strong background in fraud prevention, excellent leadership skills, and the ability to think critically and make data-driven decisions.