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Trust and Safety Manager

2 weeks ago

Hyderabad, Telangana, India Firstsource Full time
Job Description

We are seeking a passionate leader to manage our Trust and Safety Operations Team. The team works directly with customers in order to investigate and resolve fraud and abuse.

  • Act as an intermediary between the client and Firstsource, facilitating communication.
  • Mentor and lead a team of 15 to 20 fraud associates and set high standards.
  • Achieve monthly performance targets like SLAs, Productivity and Quality.
  • Utilize and relay updates regarding changes in regulations, policies, and procedures.